The warranties and return procedures provided for in the legislation of the Republic of Latvia are valid for the goods purchased in the store.

In accordance with Article 56 of the Law of Obligations Law, the right of return is valid for 14 days from the date of receipt.


  • Buyers need to inform us about the return of the product within 14 days of receiving the product by sending an e-mail to
  • Returned goods must be unused, undamaged and in the original packaging.
  • The cost of returning the goods is borne by the customer, unless the reason for the return is non-compliance with the ordered product or the product is defective.
  • The money for the returned goods will be refunded to the customer no later than within 14 days from the receipt of the return application. In addition to the cost of returned goods, delivery costs are also refunded.
  • Cosmetics and perfumery in open packaging cannot be returned. 
  • The customer has the right to apply to the Consumer Protection Bureau to the Consumer Complaints Commission, which is competent for unresolved disputes arising from the contract, if the cost of the disputed goods is more than 20 € (consideration of the complaint in the commission is free of charge).